We want you!
Do you geek out learning about new technologies? Are you an IT engineer seeking a new challenge? If you also enjoy problem solving, you may love designing technical solutions for a variety of environments.
If so, you could be our next Sales Design Engineer to work with our Sales and Architect Engineer Teams to design leading solutions for our customers throughout Ohio. You will report to the President. Your location could be in Westlake, Ohio or Hybrid.
We design, install, and manage many solutions including but not limited to:
• Interconnecting networks and data centers with managed and monitored routing and switching
• Enabling secure mobility with wide scale wireless connectivity
• Securing teams and data with physical and network security such as firewalls, VPNs, video surveillance and access controls
• Enhancing organizational collaboration and workflow with virtual meeting and communication platforms and VoIP with advanced emergency alerting technologies
Why you’ll love us:
We care. We coach. We lead. DataServ, founded in 1986, continues to use this approach in all we do for our culture. It’s truly the people who make working here great. We are social and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth.
DataServ offers a competitive compensation plan including 10 paid holidays, PPTO, performance bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits. Team members also enjoy our bright, open, casual environment with standing desks, filtered water, coffee, lunches, kitchen, and outdoor patio along with many other inclusive benefits and perks!
About DataServ:
For over 35 years, DataServ’s primary mission has been to provide technology solutions and services to K-12 schools. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our K-12 schools can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our schools’ technology expectations. For more about DataServ, visit www.dataservtech.com.
Qualities we want in you:
• team player • good communicator • tech savvy • service oriented • motivated • self-disciplined • professional • flexible in a fast-paced environment • works independently with minimal supervision • exhibits strong work ethic • detail oriented • handles demanding situations/timelines • organized • responsible/dependable • willing to receive/provide feedback to improve performance • supportive •
What you’ll do:
- Represent DataServ in a positive manner to colleagues, customer base and vendors
- Become familiar with DataServ policies and procedures, updating documentation when needed
- Work with Account Executives to develop and design appropriate solutions
- Work on the design, implementation and support of Compute and Infrastructure solutions
- Develop detailed quotes, drawings, Engagement Agreements and Scope of Work documents
- Function as a liaison between Sales team, Proactive Services team, and Responsive Services team
- Work closely and coordinate with Operations team
- Manage manufacturer, vendor, and distribution relationships for daily operational needs
- Monitor sales quotes to ensure they are completed within acceptable timeframes
- Develop and manage processes, implement effective workflow, and embrace best practices
- Automate workflows and processes to create additional efficiencies when appropriate
- Coordinate and participate in internal and customer meetings, driving solutions and providing follow up
- Participate in customer sales calls, demonstrations, and project meetings
- Develop and deliver sales presentations in conjunction with Sales team
- Perform assessments and site surveys to determine appropriate recommendations for customers
- Manage internal and external communication processes and activities
- Create and review site survey feedback to improve services, tools, and support experience
- Assure customers are provided timely, efficient, and effective service
- Advise leadership about situations that may require additional client support or escalation
- Coordinate work and resources with other teams including, but not limited to, surveys, assessments, etc.
- Provide redundancy and backup support for other team members
- Lead by example, inspiring other team members and being a supportive team member to others
- Innovate and be open to change, actively researching new technologies
- All other duties as assigned
What we require:
- Bachelor’s degree in computer science or related field preferred
- Five years of engineer experience preferred
- At least one year of technical integration and support experience preferred
- Experience in help desk support and/or pre-sales network design preferred
- Experience with technology manufacturers (e.g., Cisco, Microsoft, HP, Dell, etc.) preferred
- Cisco and/or Microsoft certifications preferred
- Additional advanced certifications, certificates, and/or technical trainings as assigned
- Availability to work nights and weekends as scheduled
- Travel to various company and customer sites as necessary
- Meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving
- Pre-employment drug screening required
- Pre-employment driver’s license and background checks required
Additional knowledge, skills and abilities needed:
- Strong verbal and written communications skills, including the ability to proofread
- Strong computer skills, including Microsoft products (e.g., Outlook, Excel, Word, Teams, etc.)
- Strong understanding of enterprise datacenter technologies including networking, security, NAS, cloud computing and physical data center practices preferred
- Strong experience with IP-based and fiber networking for SAN/NAS technologies preferred
- Experience and competent with complex configurations including, but not limited to:
- Microsoft Windows Servers
- Server Virtualization (VMware)
- Storage Solutions
- Network Infrastructure
- Strong knowledge of Windows and Mac OS
- Strong understanding of OSI model
How you can apply:
https://www.dataservtech.com/careers/
DataServ is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.
